Terms and Conditions - Gardener Twickenham
Welcome to Gardener Twickenham. Please read these Terms and Conditions carefully before using our services.
1. Introduction
These terms govern your use of our gardening services. By engaging with Gardener Twickenham, you agree to comply with these terms.
2. Services Provided
We offer a range of gardening services including:
- Garden design and planning
- Lawn maintenance
- Planting and landscaping
- Tree and shrub care
- Seasonal clean-ups
2.1. Service Availability
Our services are available from Monday to Friday, 8 AM to 6 PM. Emergency services may be available upon request.
3. Booking and Scheduling
To schedule a service, you must provide accurate information regarding your location and the nature of the work required. We reserve the right to confirm or decline bookings based on availability and suitability.
3.1. Appointment Confirmation
Once a booking is made, you will receive a confirmation via email or phone. Please ensure all details are correct.
4. Payment Terms
Payment must be made upon completion of services unless otherwise agreed upon. We accept various payment methods, including:
- Credit/Debit Cards
- Bank Transfers
- Cash
4.1. Invoicing
Invoices will be provided for all services rendered. Please ensure payments are made within 14 days of receiving the invoice.
5. Cancellations and Refunds
If you need to cancel a booking, please notify us at least 48 hours in advance. Cancellations made within 24 hours may incur a fee.
5.1. Refund Policy
Refunds are processed on a case-by-case basis. If you are dissatisfied with our services, please contact us within 7 days for a resolution.
6. Liability
Gardener Twickenham is not liable for any damages resulting from the use of our services, except in cases of gross negligence or intentional misconduct.
6.1. Insurance
We maintain comprehensive insurance coverage to protect against accidents and damages. Details can be provided upon request.
7. Client Responsibilities
Clients are responsible for:
- Providing access to the property
- Ensuring safe conditions for our staff
- Informing us of any specific requirements or restrictions
7.1. Property Conditions
Clients must inform us of any known hazards or special conditions that may affect the execution of services.
8. Privacy Policy
We are committed to protecting your privacy. Any personal information collected is used solely for service provision and will not be shared with third parties without consent.
8.1. Data Protection
All data is stored securely and in compliance with relevant data protection laws.
9. Changes to Terms
We reserve the right to modify these terms at any time. Any changes will be communicated to clients through appropriate channels.
9.1. Notification of Changes
Clients will be notified of significant changes to the terms and conditions via email or our official communication platforms.
10. Governing Law
These terms are governed by the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of UK courts.
11. Acceptance of Terms
By engaging with Gardener Twickenham, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
11.1. Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will remain in effect.
12. Miscellaneous
These terms constitute the entire agreement between you and Gardener Twickenham regarding the use of our services.
12.1. Waiver
Any failure to enforce a provision of these terms does not constitute a waiver of that provision.
Thank you for choosing Gardener Twickenham. We look forward to serving your gardening needs.